You’ve got time to make good on your promise
Remember last Christmas when you made a promise to yourself (and you told your family), that this was the year
How can we help you?
Frequently asked questions
You've got questions...
We've got answers
Here is a list of the most common questions we get asked at Club Physical. Click on any of the questions below for the answers. Got another question for us? Don’t hesitate to contact any club directly with your enquiries.
How much does a membership cost?
We have a variety of membership options available to help you achieve your fitness goals. For more information on memberships click here or visit any club location.
Lifesaver minimum term – What’s the early termination fee for this?
Membership payments will continue after their minimum term, unless you choose to cancel with a 10-day notice period.
This Contract may be terminated at any time with the agreement of the facility. Where the Member requests to terminate this Contract during the Minimum Term, the member will be required to pay an Early Termination Fee of $150.00 or 25% of the balance owing, which-ever is the lesser amount unless the member has suffered a permanent injury or illness that prevents exercise for a period of more than 12 months.
What’s included in the Winners ‘Nominated Friend’?
– You have Access for One nominated friend (1) minimum age 14.
– Your ‘Nominated Friend’ will have full access to use the club and can attend any GROUPX classes.
– Your Nominated Friend will be issued their own membership card.
– Personal Training, X45 classes, Boxing classes, and use of the Kid’s Club are an additional cost for your nominated friend.
– Your nominated friend can be changed at any time – a $25 transfer fee applies per change.
Can I bring a guest to the club?
Members are encouraged to invite their guests to try out the club for 7 day for just $39. More info here
Otherwise, casual drop in visits are $25 for guests. See reception for more details.
Can I try out the club before deciding on a membership?
Yes! If you’re not sure that Club Phyiscal is right for you, give us a try. We offer a trial pass. Come see for yourself why Club Physical is Auckland’s true health club experience. Click here for more details
I don’t really know my way around a gym – can someone help me get started?
The club offers gym orientations for members wanting to learn how to use machines and ask questions about the facilities and services. See a team member at reception for Orientation times.
Can I put a temporary hold on my account?
We offer Hold’s on all membership for 1 to 3 months at a time (Longer periods may be allowed depending on circumstances). This will stop payments for the desired period and save your current membership rate.
If you would like to proceed with a hold on your membership – Please submit the form here – and the team will get back to you to confirm shortly.
How do I cancel my account?
As an option, we offer Hold’s on all membership for 1 to 3 months at a time (Longer periods may be allowed depending on circumstances). This will stop payments for the desired period and save your current membership rate.
If you would like to proceed with a cancellation on your membership – Please submit the form here – and the team will get back to you to confirm shortly.
How to I make changes on my account?
You can make changes to your payment details by contacting Debit Success on 0800 481 0400, or visiting the Debit Success Customer portal here
*You will need your Billing reference number.
If you have any troubles, please contact your Local Club Physical.
Is there a Club Physical located near me?
Currently, Club Physical operates 2 locations: Auckland (Te Atatu) and Northland (Kaitaia).
For more information on the individual clubs, please click here
Can I use any Club Physical Location as a member?
Yes, your Club Physical membership will provide you with access to all of our locations.
Travelling within New Zealand or abroad? No worries… As a member of Club Physical, you also have the benefit of the IHRSA Passport Program. More info can be found here
Do each of the clubs offer saunas, a pool, and spa?
All of our clubs offer Swedish Saunas to relax in as part of your membership. Our Te Atatu location offers a pool and spa and is accessible by any Club Physical member, regardless of which club you belong to.
Is there free Wi-Fi in the clubs?
Yes, all of our clubs offer free Wi-Fi to our members.
Check out our club locations pages for a full list of amenities available.
What should I wear when I visit the club?
We ask that you visit our clubs with comfortable and clean exercise clothing and footwear. It is also required that you bring a towel with you to workout. You may also want to bring a water bottle with you.
I don’t really know my way around a gym – can someone help me get started?
The club offers gym orientations for members wanting to learn how to use machines and ask questions about the facilities and services. See a team member at reception for Orientation times.
Do you have any other information to help me on my fitness journey?
If you’re interested in learning more about health and wellness, be sure to check out our Wellness eBooks page here for a collection of free downloads on a variety of health and fitness topics.
We also provide additional wellness support resources that you can check out here
Investing in a Personal Trainer or attending one of our GROUPX classes will greatly benefit you with your goals.
Because everyone has different goals, we recommend coming into the club for a complimentary wellness chat with one of our team members. You can book that here.
Are all GROUPX classes included in any membership?
Athletes and Winners Plus One members have unlimited access to our GROUPX and Virtual classes.
*Some classes are an additional cost to all memberships. They are indicated on the timetables page here
Can my nominated friend for my Winners membership attend GROUPX classes?
Yes, your nominated friend on your Winners membership has the same access to all GROUPX and Virtual classes that you do.
*Some classes are an additional cost to all memberships.
Do I need to bring any equipment for any of the GROUPX classes?
Pilates and Yoga classes require the use of your own mat.
All other GROUPX classes include use of the club equipment when needed.
What should I wear when I attend a GROUPX class?
We ask that you visit our GROUPX classes with comfortable and clean exercise clothing and footwear.
You are going to sweat so please bring your own water bottle and sweat towel to all classes.
Do you offer virtual classes at all club locations?
Currently, Virtual classes are available at our Te Atatu location.
Please see our timetables for class schedules here.
How do I see a Personal Trainer?
Visit any club and speak to the reception desk about getting in contact with a Personal Trainer
Otherwise, you can visit our Personal Training page for more information and to book a chat with one of our trainers here
I don’t really know my way around a gym – can someone help me get started?
The club offers gym orientations for members wanting to learn how to use machines and ask questions about the facilities and services. See a team member at reception for Orientation times.
