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Frequently asked questions

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Here is a list of the most common questions we get asked at Club Physical. Click on any of the questions below for the answers. Got another question for us? Don’t hesitate to contact any club directly with your enquiries.

We have a variety of membership options available to help you achieve your fitness goals. For more information on memberships click here or visit any club location.

Membership payments will continue after their minimum term, unless you choose to cancel with a 10-day notice period.

This Contract may be terminated at any time with the agreement of the facility. Where the Member requests to terminate this Contract during the Minimum Term, the member will be required to pay an Early Termination Fee of $150.00 or 25% of the balance owing, which-ever is the lesser amount unless the member has suffered a permanent injury or illness that prevents exercise for a period of more than 12 months.

– You have Access for One nominated friend (1) minimum age 14.
– Your ‘Nominated Friend’ will have full access to use the club and can attend any GROUPX classes.
– Your Nominated Friend will be issued their own membership card.
– Personal Training, X45 classes, Boxing classes, and use of the Kid’s Club are an additional cost for your nominated friend.
– Your nominated friend can be changed at any time – a $25 transfer fee applies per change.

Members are encouraged to invite their guests to try out the club for 7 day for just $39. More info here

Otherwise, casual drop in visits are $25 for guests. See reception for more details.

Yes! If you’re not sure that Club Phyiscal is right for you, give us a try. We offer a trial pass. Come see for yourself why Club Physical is Auckland’s true health club experience. Click here for more details

The club offers gym orientations for members wanting to learn how to use machines and ask questions about the facilities and services. See a team member at reception for Orientation times.

We offer Hold’s on all membership for 1 to 3 months at a time (Longer periods may be allowed depending on circumstances). This will stop payments for the desired period and save your current membership rate.

If you would like to proceed with a hold on your membershipPlease submit the form here – and the team will get back to you to confirm shortly.

As an option, we offer Hold’s on all membership for 1 to 3 months at a time (Longer periods may be allowed depending on circumstances). This will stop payments for the desired period and save your current membership rate.

If you would like to proceed with a cancellation on your membershipPlease submit the form here – and the team will get back to you to confirm shortly.

You can make changes to your payment details by contacting Debit Success on 0800 481 0400, or visiting the Debit Success Customer portal here 
*You will need your Billing reference number.

If you have any troubles, please contact your Local Club Physical.

Currently, Club Physical operates 2 locations: Auckland (Te Atatu) and Northland (Kaitaia).

For more information on the individual clubs, please click here

Yes, your Club Physical membership will provide you with access to all of our locations.

Travelling within New Zealand or abroad? No worries… As a member of Club Physical, you also have the benefit of the IHRSA Passport Program. More info can be found here

All of our clubs offer Swedish Saunas to relax in as part of your membership. Our Te Atatu location offers a pool and spa and is accessible by any Club Physical member, regardless of which club you belong to.

Yes, all of our clubs offer free Wi-Fi to our members.

Check out our club locations pages for a full list of amenities available.

We ask that you visit our clubs with comfortable and clean exercise clothing and footwear. It is also required that you bring a towel with you to workout. You may also want to bring a water bottle with you.

The club offers gym orientations for members wanting to learn how to use machines and ask questions about the facilities and services. See a team member at reception for Orientation times.

If you’re interested in learning more about health and wellness, be sure to check out our Wellness eBooks page here for a collection of free downloads on a variety of health and fitness topics.

We also provide additional wellness support resources that you can check out here

Investing in a Personal Trainer or attending one of our GROUPX classes will greatly benefit you with your goals.

Because everyone has different goals, we recommend coming into the club for a complimentary wellness chat with one of our team members. You can book that here.

Athletes and Winners Plus One members have unlimited access to our GROUPX and Virtual classes.

*Some classes are an additional cost to all memberships. They are indicated on the timetables page here

Yes, your nominated friend on your Winners membership has the same access to all GROUPX and Virtual classes that you do.

*Some classes are an additional cost to all memberships.

Pilates and Yoga classes require the use of your own mat.

All other GROUPX classes include use of the club equipment when needed.

We ask that you visit our GROUPX classes with comfortable and clean exercise clothing and footwear.

You are going to sweat so please bring your own water bottle and sweat towel to all classes.

Currently, Virtual classes are available at our Te Atatu location.

Please see our timetables for class schedules here.

Visit any club and speak to the reception desk about getting in contact with a Personal Trainer

Otherwise, you can visit our Personal Training page for more information and to book a chat with one of our trainers here

The club offers gym orientations for members wanting to learn how to use machines and ask questions about the facilities and services. See a team member at reception for Orientation times.

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e-Member

This entitles you to receive Club Physical’s weekly ‘Getting Physical’ newsletter.

 

In it, you’ll receive exercise and nutrition updates, changes at the club, updated class information, member success stories, health information and much more.

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